To safeguard the legitimate rights and interests of consumers and enhance customer satisfaction, the company solemnly promises to provide comprehensive warranty services for the home products produced and sold by the company. We always adhere to the concept of "quality-oriented, service-oriented" to ensure that every customer enjoys professional, efficient, and thoughtful after-sales support during the use of Lianming Home products.
Warranty Scope: Under normal usage conditions, any product quality issues caused by material, process, or manufacturing defects are covered by our company's warranty services. The specific warranty period of the product will be implemented in accordance with relevant national laws and regulations and the standards formulated by the company, and shall be subject to the product manual, warranty card or official contract agreement.
Warranty service content: During the warranty period, after verification and confirmation by our after-sales service department, we will provide free repair, replacement of parts, or whole replacement services according to the actual situation. For product malfunctions that are not caused by human factors and meet warranty conditions, customers can enjoy a worry free after-sales service process throughout the entire process.
Service response mechanism: We have established a comprehensive after-sales service system, and customers can submit warranty applications through various channels such as official customer service hotline, email, or offline stores. After receiving the repair information, our company will arrange professional personnel to respond as soon as possible to ensure that the problem is promptly and properly handled.
Disclaimer: Product damage caused by improper human operation, self disassembly, force majeure factors (such as natural disasters), or exceeding normal usage environment is not covered by the free warranty. In addition, consumables, accessories, etc. that come with the product will be covered by warranty policies according to relevant instructions.
